5 #eLearning Strategies to Accelerate Time-to-Proficiency in Complex Cognitive SkillsPosted: 2015.09.07
Jobs are becoming increasingly complex at workplace. A task as simple as ‘calling a customer’ has now become over-complex with considerations like ability to hold the client’s attention, cultural and situational sensitivity to customer’s surroundings, ability to connect and relate with customer’s needs not just in business sense but in socio-cultural sense too, ability to think through options and be able to research certain information for customer. Karoly & Panis (2004) emphasize the changing nature of workplace requires non-routine cognitive skills.
Complex cognitive skills require different kind of design or approach. It is general belief that face-to-face instructor-led and on-the-job mentored training have proven potential to develop complex skills at workplace as well as in educational or training provider’s settings.